The Loss Prevention Associate is responsible for safeguarding company assets by preventing theft, fraud, and other forms of loss within the store environment. This role ensures the safety and security of employees, customers, and merchandise while maintaining compliance with company policies and local laws. The Loss Prevention Associate will work closely with the management team to enforce security measures and investigate incidents related to theft and loss.

Key Responsibilities:

1. Theft and Fraud Prevention

• Monitor Store Operations:
  Patrol the sales floor, stockrooms, and other areas of the store to identify any suspicious behavior or security concerns.
• Surveillance:
  Operate and monitor CCTV systems to observe customer and employee activities. Respond to suspicious behaviors and intervene when necessary.
• Internal Investigations:
  Assist in investigating cases of employee theft, fraudulent activities, or breaches of company policy. Collect and preserve evidence for internal reports and legal proceedings.

2. Safety and Security

• Maintain a Secure Environment:
  Ensure all security measures are in place and functioning correctly, including alarm systems, locks, and emergency equipment.
• Store Safety Inspections:
  Conduct regular safety inspections of the store premises, including emergency exits, fire alarms, and security systems, to ensure compliance with safety regulations.
• Incident Reporting:
  Report any safety hazards, suspicious activities, or breaches of security policies to the Loss Prevention Manager or Store Manager. Ensure that incidents are properly documented for future reference and investigations.

3. Loss Prevention Audits

• Inventory Audits:
  Participate in regular inventory checks to identify discrepancies, missing stock, or potential sources of shrinkage.
• Audit Compliance:
  Support internal audits to ensure store procedures are being followed correctly, particularly concerning high-value items and cash handling.

4. Incident Response

• Immediate Action:
  Respond promptly to emergencies such as fire alarms, theft incidents, or disturbances within the store. Take appropriate measures to resolve the situation and ensure the safety of all parties involved.
• Collaboration with Law Enforcement:
  Liaise with local law enforcement officers in cases of criminal activity. Assist with providing evidence, surveillance footage, and statements as needed upon discussion with management.
• Post-Incident Procedures:
  Assist in preparing reports and documentation following incidents of theft, vandalism, or safety violations. Work with management to implement corrective actions and prevent future occurrences.

5. Training and Education

• Policy Enforcement:
  Reinforce the importance of adherence to company security and safety policies among staff, and provide regular updates on loss prevention measures.

Key Requirements:

Education:

• Minimum SPM (Sijil Pelajaran Malaysia) or equivalent. Additional certifications in security management, risk management, or related fields are a plus.

Experience:

• Previous experience in a loss prevention, security, or retail environment is preferred.
• Experience in operating CCTV and other security equipment is advantageous.
• Ex-police / Ex-Army personnel are encourage to apply

Skills & Competencies:

• Attention to Detail:
  Ability to identify discrepancies, suspicious activities, and potential security breaches quickly and efficiently.
• Surveillance Skills:
  Proficient in using security technologies such as CCTV, alarm systems, and access control systems.
• Investigation Skills:
  Experience in conducting investigations related to theft, fraud, or policy breaches, and documenting findings accurately.
• Communication Skills:
  Strong verbal and written communication skills to prepare reports, interact with employees, and collaborate with law enforcement.
• Problem-Solving Skills:
  Ability to assess situations quickly and make sound decisions during incidents.
• Physical Fitness:
  Physically capable of patrolling large retail areas and responding to security incidents promptly.

Personal Attributes:

• Integrity and professionalism in handling sensitive security matters.
• Able to work in a fast-paced retail environment, including weekends and public holidays.
• Strong sense of responsibility and ability to work independently or as part of a team.

  Employment Type:  Permanent (Full Time)

  Spoken Language:  Malay, English

  Written Language:  Malay, English

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